computer telephony integration (cti)是什么意思_computer telephony integration (cti)中文

computer telephony integration (cti)中文什么意思

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The development of computer network technology and telephone technology promote the birth of computer telephony integration ( cti ) technology . the typical use of cti is call center . the call center can not only improve the service levels of all trades and professions , but also promote the development of custom relation management . so it can offer the favorable decision for every enterprise " development in the future . but the existing problems of the traditional call center , for example , to develop a new business so longer . prevent its large - scale application
Cti技术的典型应用就是呼叫中心( callcenter ) ，呼叫中心不仅可以提高各行各业的服务水平，也推动了客户关系管理crm ( customerrelationshipmanagement )的发展，同时为各企业未来的发展提供了有利决策依据，然而当前呼叫中心存在的问题如开发业务周期过长等，阻碍了它的发展和大规模应用。

computer telephony integration (cti)中文什么意思